fightlooki.blogg.se - Xfinity chat

#XFINITY CHAT MOVIE#

It should not matter what date this happened. > Look, I know you have the power to extend a courtesy credit.

CR > Our system won’t even recognize that the show was not working since the order was successfully processed.

CR > If we take a look at it, today’s date is really beyond and is far from the date of the order.

However, it was really not a problem considering a credit or removing the charge if it was brought to our knowledge the exact date of order and the show was not working.

CR > G.E., i really understand how inconvenient it is spending out money.

> It’s only $2.99, but it’s a matter of principle. Your service did not deliver as promised, so I should not have to pay for it.

CR > Since the charge is system generated.

CR > I am referring on the date that the show did not work,.

If you were able to contact us, we can somehow consider removing the charge. however those shows were ordered on separate dates.

#XFINITY CHAT MOVIE#

> why would I pay twice for the same movie knowingly? > and I didn’t think I’d be charged in the first place since the movie never worked > Hmm… I didn’t know about that contrived rule. CR > G.E., only we can consider removing the charge if you were able to contact us on the exact date that you found out that the show is not working.> No, I just went back in to it a second time b/c the first time didn’t work. CR > If I may ask, were you able to contact us when the first Wrestler on Demand did not work?.CR > No worries G.E., I will be glad take a look at your account to confirm all information and take care of your concerns regarding your Comcast bill now.CR > My sincere apologies for the inconvenience.> The first didn’t work, so when I went back, it charged me a second time. > Question – on my latest bill, I had two charges for The Wrestler, On Demand And for that, I’ll change the rep’s name to “CR” (customer rep) to protect his anonymity (because I’m a nice guy). I don’t like to see anyone get fired and since I’ve had similar experiences with Comcast, I believe this particular experience is a systematic Comcast issue, not a particular service rep. I have changed the reps name to protect their identity.Don’t be afraid to use it, particularly if you are right about something and not getting what you are asking for. You always have the power, as a customer, to leave.It was the principle that they would not issue a credit when their service did not work as it should have. As I mention in the chat, $2.99 wasn’t the issue.Issuing a $2.99 credit doesn’t look good for a rep., but having a customer cancel their service and giving you a poor survey REALLY looks bad. When it was clear a nice guy approach wouldn’t work against their customer service policy, that’s when I had to harden up a bit. I went in to the chat not looking for a fight and things started off nice and pleasant (I recommend this as the best way to initially approach customer service reps.).didn’t issue a credit until I threatened to cancel my service because, in his words: “you still had service”. For some reason, the higher speeds didn’t kick in for 10 days, but I was charged for the upgraded speeds from day one (I was using a bandwidth tester daily to verify this). A few months ago I upgraded my broadband speed.

This isn’t the first experience like this I’ve had with Comcast.I decided to chat in to get one of the charges credited to my account. I get my bill for that month a few days ago. I had a hunch I might get billed twice, even though the first time didn’t work (side note: it’s kind of ridiculous that you would have to pay twice to watch the same movie one day apart).